Recent Questions
Our most recent, up-to-date, and often asked questions about the Kapsul W5!
- Why Does My Kapsul Turn "On and Off?"
- Where Can I Find Kapsul Installation Videos?
- When Are Customer Service Hours? How Can I Reach Support?
- The App Isn't Working, What Should I Do?
- When are Kapsuls Shipping? When do Preorders Restart? Update (Pre-Orders Open Now)!
- I placed a Pre-Order in the past, what’s the status? Latest Update
- How Do I Find My Backer Number? How Do I Update My Shipping Information (Kickstarter and Indiegogo)?
- Can The Kapsul W5 Be Installed Vertically?
- How will backers receive their units?
- Is There a Fresh Air or Fan-Only Mode?
- How Do I Keep My Kapsul On At All Times?
- When will the Kapsul Window AC be available outside of the North America?
- Latest Update: I backed you on Kickstarter or Indiegogo. Can I get a refund?
- Can Water Come Out Of The Kapsul When I Remove It From The Window Frame Adapter?
- Are you still in business? How can I buy?
- How much does the Kapsul cost?
- Why weren't you available to answer my emails months ago?