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  1. Kapsul
  2. FAQ
  3. Recent Questions

Recent Questions

Our most recent, up-to-date, and often asked questions about the Kapsul W5!

  • When Are Customer Service Hours? How Can I Reach Support?
  • How should I store my Kapsul during the off-season?
  • When are Kapsuls Shipping? When do Preorders Restart?
  • Where do I download the app?
  • I placed a Pre-Order in the past, what’s the status? Latest Update
  • Why Does My Kapsul Turn "On and Off?"
  • Where Can I Find Kapsul Installation Videos?
  • The App Isn't Working, What Should I Do?
  • How Do I Find My Backer Number? How Do I Update My Shipping Information (Kickstarter and Indiegogo)?
  • Can The Kapsul W5 Be Installed Vertically?
  • My Unit Isn't Cooling, What Should I Do?
  • How will backers receive their units?
  • Is There a Fresh Air or Fan-Only Mode?
  • How Do I Keep My Kapsul On At All Times?
  • When will the Kapsul Window AC be available outside of the North America?
  • Latest Update: I backed you on Kickstarter or Indiegogo. Can I get a refund?
  • Can Water Come Out Of The Kapsul When I Remove It From The Window Frame Adapter?
  • Are you still in business? How can I buy?
  • How much does the Kapsul cost?
  • Why weren't you available to answer my emails months ago?
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