FAQ

Recent Questions

• When Are Customer Service Hours? How Can I Reach Support?
• How should I store my Kapsul during the off-season?
• When are Kapsuls Shipping? When do Preorders Restart?
• Where do I download the app?
• I placed a Pre-Order in the past, what’s the status? Latest Update
• Why Does My Kapsul Turn "On and Off?"

See all 20 articles

W5 Specifications

• 1. What are the dimensions of the Kapsul W5?
• 2. How many BTU is the Kapsul W5 and how many sq ft does it cover?
• 3. What size window will the W5 fit into?
• 4. How do you install the W5?
• 5. Must I remove my window screen before installing the W5?
• 6. How far will the W5 protrude from the window outside?

See all 18 articles

Connectivity

• 1. Can I control the Kapsul from outside my home?
• 2. What smart home platforms can connect with Kapsul?
• 3. Will Kapsul work with IFTTT.com (If This Then That)?
• 4. Will Kapsul work with Android TV?
• 5. Does the app allow you to program for a "family of Kapsuls"?
• 6. Will Kapsul use end-to-end encryption?

Where Can I Use the W5?

• 1. Can the W5 be placed vertically in a window?
• 2. What type of window can the W5 be installed in?
• 3. Can the W5 be installed in an RV or another vehicle?
• 4. Can the W5 be installed directly into a wall?

Maintenance

• 1. What type of filter will Kapsul W5 have?
• 2. What maintenance is required for Kapsul W5?
• 3. How does the W5 remove the condensed water from inside the unit?
• 4. Does the W5 drip?

Cats

• 1. How many cats can the Kapsul W5 hold on the cooling side?

Safety

• 1. Can the W5 be pushed back into the room from the outside?
• 2. Does the W5 come with a surge protector?

Other Info

• 1. Can I pick up my Kapsul to save on shipping if I live in or near Philadelphia?
• 2. When will Kapsul be available outside of North America?